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DC-2 feed failures - 6 and 14 March

email_threadL1
Author / speaker
Priya Nair
Recorded date
2025-03-21T17:50:00
Position
Message 1
Document
emails/16_dc2-hypercare-incidents
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. File size check in place. Any file under 1KB now fails the job loudly. Priya Nair IT Integration Lead +49 151 3307 9126 Acme Org GmbH | Hansaring 82, 50670 Köln acme-org.example Image

Surrounding conversation

Priya Nair · Message 3 · 2025-03-17T09:40:00

This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Technical note so this is on the record properly. 6 March: middleware failure on DC-2. This is the known issue from the April 2024 assessment. 14 March: not the middleware. The job ran and moved three files, one of which was empty because an upstream export had not completed. Job reported success. These are two different failure modes. Please do not let them be merged into one line in the incident log, because the fixes are different. The second one is a file size check and I can do it this week. Priya Nair IT Integration Lead +49 151 3307 9126 Acme Org GmbH | Hansaring 82, 50670 Köln acme-org.example Image

Ana Duarte · Message 4 · 2025-03-14T12:20:00

Lena, You did raise it and I did not close it. That is on me. Tomas is covering from now until Kwame returns on the 24th. His number is in the runbook and I will send it separately. I will have a named second person on the runbook permanently by the end of next week. Best regards, Ana Duarte Project Manager Image +351 913 882 145 | UTC +01:00 ana.duarte@relexsolutions.example Rua do Ouro 42, 1100-063 Lisboa Connect with me Image Image Plan better. Sell more. Waste less relexsolutions.example Image LinkedInYouTube

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